Terms of Service
Effective Date: March 12, 2025
1. Introduction and Acceptance
These Terms of Service ("Terms") constitute a legally binding agreement between Visage Aesthetics, located in Upland, California ("we," "our," "us," "Service Provider," or "Provider") and any person or entity ("Client," "you," or "your") who engages our services. By engaging with Visage Aesthetics, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
1.1 Binding Agreement
Your engagement with Visage Aesthetics begins when you take any of the following actions: submitting a booking inquiry, paying a deposit, signing a service agreement, scheduling a treatment session, participating in a consultation, or receiving any services. Upon taking any of these actions, you agree to be bound by all terms and conditions contained within this document.
1.2 Legal Capacity
By accepting these Terms, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into this binding agreement. You further warrant that you have the financial means to fulfill all payment obligations and are not under any legal impediment that would invalidate this agreement.
2. Services Overview
2.1 Aesthetic Injection Services
Our professional aesthetic services encompass injectable treatments designed to meet your cosmetic enhancement needs. All treatments are performed by our qualified nurse injector. We conduct all treatment sessions at our clinic located in Upland, California. Each session includes the following elements and requirements:
Clinic Environment and Equipment
We provide a professional clinical environment equipped with standard medical-grade equipment for all sessions. We maintain a clean, sterile environment that meets all health and safety standards. All equipment and products used in your treatment are professional-grade, FDA-approved where applicable, and maintained to industry standards.
Session Delivery and Timeline
Following your aesthetic treatment session, we will process and complete your service according to these specifications:
You will receive comprehensive aftercare instructions.
Your treatment will be performed during your scheduled appointment time.
Your medical records and treatment plans will be properly documented and maintained.
Follow-up consultation is included with your treatment as needed.
Touch-up sessions may be available when medically appropriate.
We maintain confidential medical records in compliance with all applicable regulations.
3. Payment Terms
3.1 Fee Structure and Payment Requirements
All services provided by Visage Aesthetics require payment according to the following terms and conditions:
Deposit and Booking
A non-refundable deposit of fifty percent (50%) of the total service fee is required to secure any service booking. This deposit serves as a commitment to the treatment and reserves your dedicated appointment time. The deposit will be applied to the total service fee but is not refundable under any circumstances.
Payment Methods
We accept payment through approved credit cards and bank transfers. All payments must be made in United States Dollars. Any fees associated with payment processing, including international transaction fees, will be the responsibility of the client. We do not accept cash payments or cryptocurrency.
3.2 Late Payments and Penalties
We maintain strict policies regarding late payments to ensure timely service delivery:
Late Payment Consequences
If any payment is not received by its due date, the following consequences will apply:
A late fee of seventy-five dollars ($75) will be automatically assessed.
All appointments and services will be suspended until payment is received.
After thirty (30) days of delinquency, the account may be sent to collections.
The client will be responsible for all costs associated with collections efforts.
3.3 Pricing Confidentiality
Our pricing structure includes special discounts and rates that require strict confidentiality:
Confidentiality Requirements
By accepting these terms, you agree to maintain absolute confidentiality regarding all pricing information, including but not limited to:
Total service costs
Special discounts received
Package pricing
Add-on service rates
Any promotional offers
Breach of Confidentiality
Any breach of pricing confidentiality will result in the following:
Immediate termination of any active discounts
Potential legal action for breach of contract
Prohibition from future service engagement
Requirement to remove any public references to pricing
Payment of legal fees associated with enforcement
4. Intellectual Property Rights
4.1 Ownership and Copyright
Treatment Documentation Ownership
All medical records, before/after photographs, treatment plans, and related materials created by Visage Aesthetics remain our exclusive intellectual property, subject to patient rights to access medical records as required by law. This ownership includes:
All medical documentation and records
All treatment photographs delivered through our secure systems
All consultation notes and documentation
All treatment plans and protocols
All client forms and questionnaires
4.2 Licensed Usage Rights
Treatment Documentation License Terms
Upon full payment, clients receive limited rights to treatment documentation under these specific conditions:
Permitted Uses:
Personal social media posts with required credit to Visage Aesthetics
Personal before/after comparisons for private use
Sharing with medical professionals for continuity of care
Personal records for treatment history
Prohibited Uses:
Commercial licensing without a separate agreement
Sale or transfer of documentation to third parties
Contest submissions without written consent
Editorial use without express permission
Advertising beyond the scope of your license
Any modification, filtering, or alteration of images
5. Service Delivery
5.1 Aesthetic Treatment Service Delivery
Delivery Timeline
Visage Aesthetics adheres to professional standards for all aesthetic services. Your treatment will be performed during your scheduled appointment time. Our business days are defined as Wednesday through Sunday, and services may be extended by holidays or force majeure events.
Treatment Specifications
All treatments will be delivered according to these specifications:
Your treatment will be performed by our licensed, qualified nurse injector.
All products used will be FDA-approved when applicable.
Your medical history and contraindications will be reviewed before treatment.
You will receive comprehensive aftercare instructions.
Your treatment records will be maintained securely in compliance with medical privacy laws.
Follow-up consultation is available as needed within clinical guidelines.
6. Client Responsibilities
6.1 General Obligations
Communication Requirements
As a client of Visage Aesthetics, you agree to maintain professional and timely communication throughout our engagement:
You must respond to all appointment-related communications within forty-eight (48) hours.
You must provide accurate and current contact information at all times.
You must attend all scheduled appointments, sessions, or consultations as agreed.
You must provide written notice at least twenty-four (24) hours in advance of any appointment cancellation.
You must maintain a professional and courteous demeanor in all interactions.
6.2 Service-Specific Responsibilities
Aesthetic Treatment Client Obligations
When engaging our aesthetic services, you agree to the following requirements:
You must arrive at your scheduled appointment on time and prepared.
You must provide complete and accurate medical history information.
You must disclose all medications, supplements, and treatments currently in use.
You must follow all pre-treatment and post-treatment instructions.
You must notify us of any specific requirements or health concerns in advance.
You must inform us immediately of any adverse reactions following treatment.
7. Cancellation and Rescheduling Policies
7.1 Aesthetic Treatment Cancellation
Cancellation Terms
Visage Aesthetics maintains a strict cancellation policy for all aesthetic services. Upon booking an appointment, you acknowledge and agree to the following terms:
Your booking deposit is non-refundable under any circumstances.
No refunds will be issued for any payments made prior to cancellation.
Cancellation of your appointment does not relieve you of any payment obligations.
Credit for future services will not be provided in lieu of refunds.
Your appointment time slot will be released upon cancellation.
You may not transfer your appointment or payments to another client.
Force Majeure Exceptions
In the event of cancellation due to circumstances beyond reasonable control, the following provisions will apply:
We will document the specific circumstances causing the cancellation.
We will make reasonable efforts to reschedule your appointment.
We will maintain your payment credits for ninety (90) days.
We will provide priority rebooking when services resume.
We will notify you of any changes to our service capabilities.
We will work with you to find suitable alternatives when possible.
8. Warranties and Disclaimers
8.1 Service Provider Warranties
Professional Service Warranty
Visage Aesthetics warrants that all services will be performed according to these professional standards:
We will utilize current industry-standard practices and techniques.
We will employ professional-grade equipment and products.
We will maintain appropriate medical records and security measures.
We will provide services through our qualified, licensed nurse injector.
We will follow established quality control procedures.
We will maintain appropriate insurance coverage.
8.2 Disclaimer of Specific Results
Results Disclaimer
Visage Aesthetics explicitly disclaims any guarantee of specific results, including:
We cannot guarantee specific aesthetic outcomes beyond what is medically reasonable.
Individual results from aesthetic treatments vary based on physiological factors.
Duration of results varies based on individual metabolism and lifestyle factors.
Response to treatment is unique to each individual's physiology.
External Factors
We explicitly disclaim responsibility for circumstances beyond our control, including:
Individual healing responses and physiological reactions.
Pre-existing conditions affecting treatment outcomes.
Client compliance with pre and post-treatment instructions.
Changes in client's health status between treatments.
Natural aging processes affecting treatment longevity.
9. Liability and Indemnification
9.1 Limitation of Liability
Financial Limitations
Visage Aesthetics' liability shall be strictly limited under the following terms:
Our maximum liability shall not exceed the total amount paid for services under this agreement.
We shall not be liable for any consequential or indirect damages.
We shall not be responsible for lost income or time.
We shall not be liable for any third-party claims against the client.
We shall not be liable for damages resulting from client's failure to follow instructions.
9.2 Client Indemnification
Scope of Indemnification
The client agrees to indemnify, defend, and hold harmless Visage Aesthetics against any claims arising from:
Client's failure to disclose relevant medical information.
Client's breach of these Terms of Service.
Client's violation of any laws or regulations.
Coverage of Indemnification
The client's indemnification obligation shall include coverage of:
All reasonable legal fees and expenses incurred in defense.
Court costs and filing fees related to claims.
Settlement costs approved by the client.
Expert witness fees and related expenses.
Administrative costs related to claim defense.
10. Confidentiality
10.1 Protected Information
Definition of Confidential Information
The following categories of information shall be considered confidential:
All client medical information and treatment records.
All pricing information and special offers provided to the client.
All business processes and methodologies used in service delivery.
All client lists and treatment details maintained by Visage Aesthetics.
All strategic plans and business development information.
All technical processes and proprietary methods.
Treatment-Specific Confidentiality
The following treatment elements shall be maintained as confidential:
All client treatment plans and medical information.
All client feedback and revision requests.
All custom solutions developed for specific treatments.
All communication regarding treatment development.
10.2 Confidentiality Obligations
Duration of Obligations
Confidentiality obligations shall persist according to these timeframes:
Medical information shall be protected in accordance with applicable laws.
Business information shall be protected for five (5) years.
Project details shall be protected for two (2) years.
These obligations shall survive the termination of services.
Permitted Disclosures
Information may only be disclosed under these specific circumstances:
When required by law or court order after notice to the other party.
When necessary for regulatory compliance with notice to the other party.
When authorized in writing by the information owner.
When disclosed to professional advisors under confidentiality obligations.
When required in an emergency to protect health or safety.
When the information has become publicly available through no fault of the recipient.
11. Force Majeure
11.1 Force Majeure Events
Natural Events
Visage Aesthetics and the client acknowledge that the following natural events shall constitute force majeure when they prevent or substantially impair service delivery:
Natural disasters including earthquakes, floods, and hurricanes.
Severe weather conditions that make service delivery unsafe or impossible.
Wildfires or other environmental emergencies affecting our service area.
Public health emergencies or pandemics declared by governing authorities.
Environmental disasters affecting our facility or service locations.
Any other natural event beyond reasonable human control.
Human Events
The following human-caused events shall also constitute force majeure when they prevent or substantially impair service delivery:
Acts of war or terrorism affecting our service area.
Civil unrest or riots preventing safe service delivery.
Government actions or regulations that prohibit service delivery.
Labor disputes or strikes affecting critical services.
Widespread infrastructure failures affecting our ability to operate.
Cybersecurity incidents beyond our reasonable control.
11.2 Force Majeure Response
Service Modifications
In the event of force majeure, the following modifications may be implemented:
Service timelines shall be extended as necessary to accommodate the event.
Alternative delivery methods may be proposed when feasible.
Service locations may be changed to ensure safety and feasibility.
Format adaptations may be made to meet current conditions.
Resource allocation may be adjusted to maintain service quality.
Digital alternatives may be offered when appropriate.
Financial Adjustments
Force majeure events may necessitate the following financial adjustments:
Payment schedules may be modified to reflect service delays.
Additional costs necessitated by alternative delivery methods shall be discussed.
Refunds shall be considered only when services cannot be delivered in any form.
Credits may be issued for future services when appropriate.
Fee structures may be adjusted to accommodate modified service delivery.
Additional expenses required by force majeure shall be shared equitably.
12. Dispute Resolution
12.1 Resolution Process
Initial Resolution Attempts
All disputes shall first be addressed through this progressive resolution process:
The disputing party must provide detailed written notice of the dispute.
Parties shall engage in good-faith direct negotiation for thirty (30) days.
All negotiations shall be considered confidential settlement discussions.
Parties shall document all resolution attempts in writing.
Mediation shall be required before pursuing other remedies.
Formal Resolution Requirements
If initial resolution attempts fail, these formal procedures shall be followed:
All disputes shall be resolved through binding arbitration.
Arbitration shall be conducted in San Bernardino County, California.
The American Arbitration Association rules shall govern proceedings.
A single arbitrator shall be selected by mutual agreement.
The arbitrator's decision shall be final and binding.
Court intervention shall be limited to enforcing arbitration.
12.2 Legal Proceedings
Cost Responsibility
Legal costs shall be allocated according to these provisions:
The prevailing party shall recover reasonable attorney fees.
Court costs shall be paid by the non-prevailing party.
Expert witness fees shall be paid by the requesting party.
Administrative costs shall be shared equally.
Collection costs shall be paid by the delinquent party.
Venue and Jurisdiction
All legal proceedings shall be subject to these jurisdictional requirements:
California law shall govern all aspects of this agreement.
San Bernardino County, California shall be the exclusive venue.
Parties consent to personal jurisdiction in California.
Federal law shall apply where applicable.
Choice of law provisions shall be enforced.
13. General Provisions
13.1 Agreement Modification
Amendment Requirements
Any modifications to this agreement must meet these criteria:
All changes must be documented in writing.
Both parties must sign any amendments.
Email confirmation of changes must be maintained.
Version control must be documented.
Change history must be preserved.
Modification dates must be recorded.
Severability
The agreement shall be protected by these severability provisions:
Invalid provisions shall be severed from the agreement.
Remaining provisions shall continue in full effect.
Invalid provisions shall be replaced with valid alternatives.
Original intent shall be preserved when possible.
Core agreement purposes shall be maintained.
Legal compliance shall be preserved.
13.2 Communications
Official Notice Requirements
All official notices must be delivered according to these specifications:
Notices must be sent in writing to the designated address.
Email notices must be confirmed as received.
Time-sensitive notices must be sent by trackable methods.
Contact information changes must be communicated promptly.
Multiple contact methods should be maintained.
Receipt of critical notices must be confirmed.
14. Educational Materials
14.1 Educational Materials Terms
Nature of Educational Materials
All educational materials and downloadable content provided by Visage Aesthetics are subject to the following terms:
All educational materials are delivered in their current state, as is.
Educational materials are non-refundable upon delivery or access granted.
Educational materials may be updated or modified at our sole discretion.
Usage Restrictions
When receiving our educational materials, you agree to these usage restrictions:
Educational materials are for personal use only.
Sharing, reselling, or redistributing educational materials is strictly prohibited.
Educational materials may not be used to create competing products or services.
Modification of educational materials for redistribution is not permitted.
14.2 Results Disclaimer
No Guarantee of Results
Visage Aesthetics explicitly disclaims any guarantee of specific results from the use of our educational materials:
We do not guarantee any specific aesthetic outcomes.
Results shown in testimonials or case studies are not typical or guaranteed.
Individual results will vary based on numerous factors beyond our control.
Implementation of strategies requires independent effort and capability.
Success depends on individual circumstances and physiological factors.
Contact Information
All official communications shall be directed to:
Visage Aesthetics
Upland, CA
Email: info@visageaesthetics.com
By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained within this document. These Terms of Service constitute the entire agreement between parties and supersede any prior agreements or understandings, whether written or oral.